- Customer Service
We're confident you'll be satisfied with the products we offer, but we realize that sometimes things do go wrong. If there is a problem with your order of any kind, please notify us within five business days of receipt of your order to report a problem. Below are instructions on how to handle various problems that might arise. If these do not answer your question, please feel free to contact us. We are here to help.
Wrong Item Received
If you received an item you didn't order or you did not receive an item you did order; please contact us so we can ship the correct item. If the error was on our end, we'll ship the correct item to you. If the error was on your end, we'll figure out how to adjust remedy the situation as quickly possible.
Often where an item is out of stock then we will do our best to replace the item with another brand of similar or better quality at no additional cost to you. If you are not happy with our replacement, then we will naturally take back the item and advise when the original item will be back in stock.
We never send items out that are damaged, so if your order arrives with damage, this took place during the transit period. Please contact us immediately and we will send out a new package to you. Please hold onto damaged product, as we will file a claim with UPS and they may want to pick these items up for their use in handling the claim. Please use the Contact Us form for fast, friendly assistance if you need our help or e-mail firstname.lastname@example.org
If an error is ours, we'll be glad to refund the cost of the item. Please let us know within 5 business days of receiving your package. Refunds requested after 15 days of order date will be assessed and handled on a case by case basis. We're reasonable and hope you will be too.
Errors and Omissions
We make every effort to keep our website as up-to-date as possible. However, things change all the time. Manufacturers may change how a product looks; they may change the package size or even the ingredients a bit. We try to stay on top of these changes, but with tens of thousands of products, we may miss an update. If you find an error with information on our site, we would sure appreciate it if you could notify us of the exact error by emailing us at email@example.com.
Hours of Operations
We are open 9-5pm weekdays. Customer service hours are from 9.00 AM till 5 PM PST. Monday through Friday. We do try to answer E-mail's 7 days a week.
Orders placed on the weekends or on holidays will be processed and shipped in 1-2 business days after the weekend or holiday. Of course, if you have any questions or concerns, please use the Contact Us form, and let us know how we can help. Email is our fastest way of communicating.